Effective communication is the key to a well-run practice. Not only is it an essential key to patient satisfaction, engagement and adherence, but it also helps health care teams coordinate effectively, reduces the likelihood of medical errors and improves patient outcomes.

Research has demonstrated the connection between better communication scores and improved patient adherence, lower hospital readmission rates, improved mortality rates, lower malpractice risk and lower health care costs.

Join the California Medical Association (CMA) for a free webinar on Tuesday, March 25, 2025, at 12:15 p.m. to learn how improving communication with both patients and staff can streamline operations, reduce inefficiencies and enhance the patient experience.

Topics will include:

• How clear staff communication can improve workflow, reduce errors and boost morale
• The benefits of daily staff huddles and structured meetings for increased efficiency
• Strategies for optimizing staff coordination and daily workflow
• Maximizing resource allocation for a smoother practice operation
• Strategies for improving patient communication to enhance trust, adherence and satisfaction
• Best practices for preventing no shows and discussing financial responsibility up front to reduce surprises

Presented by CMA practice management expert Mitzi Young, this webinar is free for CMA members and their staff, and $99 for non-members.

Click here to register today.