Recently, the California Department of Health Care Services (DHCS) announced that Medi-Cal will no longer mail Remittance Advice Details (RADs), Electronic Fund Transfer (EFT) statements or No Pay documents. According to DHCS, this change was necessitated due to supply chain issues. However, DHCS has clarified that it will continue printing documents until its supply is exhausted.

Providers who have not yet transitioned to PDF RADs (which includes the embedded financial summary information) are strongly encouraged to do so at this time. To sign up for PDF RADs:

• Log in to your Medi-Cal account on the Medi-Cal Providers website under the Transactions tab.
• Click on the “Other” tab
• Click on the “Remittance Advice Detail (RAD)” link

Once enrolled, the PDF RAD and Medi-Cal Financial Summary are accessible on under the Transaction Services page. To access the transaction, providers must have a signed Medi-Cal Point of Service Network/Internet Agreement form on file.

For any questions regarding PDF RAD access, contact the Medi-Cal Telephone Service Center at (800) 541-5555.