Telehealth Resources

This is a checklists for patients to prepare them for their telehealth visit and provides tips to ensure a smooth visit with their provider.

This is a patient facing guide outlining how patients can engage in telehealth services in auditioning to combatting common patient concerns regarding telehealth services.

This is a sample fact sheet targeted towards patients outlining FAQs experienced by the Humana IPA.

This webinar series will cover all aspects of implementing telehealth in a medical practice – selecting a platform, reimbursement rules and patient interactions. The webinar series will have an emphasis on the use of telehealth in Medi-Cal.

This resource includes guides for clinicians on the following: setting up your zoom account for patient videos, quick guide to your first telehealth visit, helping patients download zoom by phone, converting telephone visits to video visits in real time, using audio interpreters in video visits. It also includes guidance for clinicians to support working with patients with limited digital literacy and limited English proficiency. This resource also includes zoom video instructions for patients and videos on how to download zoom on android and iPhone in the following languages: English, Cantonese, Mandarin, Russian, Spanish, and Vietnamese. 

This article includes guidance on setting the stage for telehealth with your patient, video presence, and telehealth etiquette.