Telehealth Resources

Preparing your clinic and staff for addressing COVID-19 at your practice.

Providing care to others during the COVID-19 pandemic can lead to stress, anxiety, fear, and other strong emotions. How you cope with these emotions can affect your well-being, the care you give to others while doing your job, and the well-being of the people you care about outside of work

This is a sample job description for a director of telehealth programs position.

This webinar provides an overview of how to redesign their office workflow. Processes that were established for in-office visits are being reimagined for the virtual world, and this webinar will provide best practice on workflow

This webinar will provide physicians with tips and tricks for making effective use of the telephone in their practices, including addressing empathy over the phone and through video visits.

This resource includes guides for clinicians on the following: setting up your zoom account for patient videos, quick guide to your first telehealth visit, helping patients download zoom by phone, converting telephone visits to video visits in real time, using audio interpreters in video visits. It also includes guidance for clinicians to support working with patients with limited digital literacy and limited English proficiency. This resource also includes zoom video instructions for patients and videos on how to download zoom on android and iPhone in the following languages: English, Cantonese, Mandarin, Russian, Spanish, and Vietnamese. 

This article includes guidance on setting the stage for telehealth with your patient, video presence, and telehealth etiquette.

This toolkit includes an extensive curriculum on video platforms including use cases, clinical considerations, technology resources, operational assessment considerations, and standards to consider for site preparation.